Frequently Asked Questions
Everything you need to know about shopping with Queen.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
Queen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products cruelty-free and ethically sourced?
Yes, we pride ourselves on maintaining high ethical standards. All products at Queen are sourced from certified suppliers who prioritize sustainability and fair labor practices.
Can I change or cancel my order after it's been placed?
We process orders quickly, but we offer a 1-hour window after purchase for any changes or cancellations. Please contact our support team immediately for assistance.